TERMS AND CONDITIONS FOR DELIVERY

General Delivery Information for All Orders

• We can deliver to any postal address in the Nigeria.
• 95% of deliveries arrive the next working day.
• Please note – We cannot offer same day delivery except on orders placed no later than 9a.m on the day of delivery.
• When ordering please enter the full address including the postcode of the recipient. We will not be held responsible for items that are not delivered due to incorrect details.
• We do not pass on any details and the only information sent with the gift is the personal message card
• Should the recipient be away at the time of delivery, a card will be left stating attempted delivery and will include details of how to collect them or arrange re-delivery.
• Please note – We do not include a vase with any of our bouquets as standard. Bouquets are pictured in a vase on the website for display purposes, but a vase is not shipped with any bouquet unless one is added as optional extra in the checkout.
• Flowers sent to hospitals, schools, military & business addresses will be delivered to a main reception or mailing room prior to internal distribution. We recommend that orders to such locations be requested for delivery on a weekday and not Saturday.
• There are no deliveries on Sundays or Bank Holidays

Delivery Information for Flower and Balloon Gifts

• All items include courier delivery unless stated otherwise. Please allow 1-2 working days for delivery.
• We normally dispatch flowers two days prior to the delivery date requested to ensure that your gift will arrive on or the day before the required date.
• Deliveries can take place up to 6pm Monday to Friday and up to 1pm on Saturday.

Optional Courier Delivery Details

• For an additional fee we offer a guaranteed delivery on the day of your choice between 7am and 6pm (valid Monday to Saturday only, deliveries do not take place on Sunday except by special arrangement made by calling our office).
• Flowers delivered by this service will need to be signed for by the recipient.
• For next working day deliveries, orders must be placed before 4pm.

Substitution Policy

In the unlikely event of supply difficulties, the flower and balloon company reserves the right to substitute any product with any other type of equal quality and value.

Returns Policy and Cancellation Rights

If you are in any way disappointed with our flowers or service, please telephone us on 07052983420 or email us at flowerandballooncompany.com.

• If you have cause for complaint this must be received within 14 days after despatch. Please note we cannot guarantee an exact delivery date on flowers despatched by first class post.
• Our customer service phone line is personally operated between 8.30am and 6.00pm Monday to Friday and 8.30am to 12.30pm Saturday. This may be extended during busier times.
• All calls are charged at the national rate.
• We aim to respond to customer service matters within one working day and resolve all complaints within three working days. Calls may be monitored for training purposes and to maintain our high level of quality service.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by The Flower and Balloon Company and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of The Flower and Balloon Company. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, The Flower and Balloon Company takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.